FAQs

Frequently Asked Questions (FAQs)

General Information
What is Palmer’s known for?
Palmer’s has been a trusted brand for over 180 years, specializing in high-quality, natural ingredient-based skincare and haircare. We are famous for our Cocoa Butter Formula, Coconut Oil Formula, and Shea Butter ranges that provide deep hydration and visible results.

Are your products tested on animals?
No. Palmer’s is committed to ethical beauty. We do not test our finished products or ingredients on animals.

Where can I find the expiration date on my product?
Most Palmer’s products have a shelf life of 3–5 years unopened. Once opened, look for the “period after opening” (PAO) symbol on the back of the packaging (an icon of an open jar with a number like 12M or 24M), which indicates how many months the product remains effective.

Orders & Payment
What currency are your prices listed in?
All prices on our website are displayed and processed in US Dollars (USD).

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and secure digital payment options.

How can I change or cancel my order?
If you need to modify your order, please contact us immediately at [email protected]. Once an order has reached the “Shipped” status, we are unable to make further changes.

Shipping & Delivery
Do you ship internationally?
Yes! We offer worldwide shipping. No matter where you are, you can enjoy the nourishing benefits of Palmer’s.

How long will it take to receive my order?

Processing: Orders are typically processed within 2 business days.

Delivery: Standard shipping usually takes 7–10 business days, though international transit times may vary depending on your local customs procedures.

How can I track my package?
Once your order ships, you will receive a confirmation email containing your tracking number. You can use this number on the carrier’s website to monitor your delivery progress.

Returns & Refunds
What is your return policy?
We want you to love your skin. If you are not completely satisfied with your purchase, you may return the product for a full refund of the purchase price.

How do I start a return?
Please email our support team at [email protected] with your order number and the reason for the return. We will provide you with the necessary instructions to complete the process.

Product Usage
Are Palmer’s products safe to use during pregnancy?
Many women trust our Cocoa Butter Formula for stretch mark care during pregnancy. However, because every pregnancy is unique, we always recommend consulting with your doctor before starting a new skincare regimen.

Can I use the Body Oil on my face?
While many of our oils are multi-purpose, we recommend our Skin Therapy Face Oil specifically for facial use, as it is formulated to be non-comedogenic and lightweight for delicate facial skin.

Contact Us
Still have questions?
Our customer care team is here to help!
Email: [email protected]
Website: https://www.pamlmers.com